Our White-Collar Team from across the UK recently came together for a fantastic day of reflection, collaboration, and forward thinking. We not only celebrated an exceptional year and quarter (our strongest post-Covid performance) 🥳 but also focused on how we can continue elevating our service in today’s challenging market.
One of the key themes of the day, which was led by our Director, Robert Fry, was the power of repeatable, successful processes. It may sound mundane, but it’s this discipline that puts us in the best position to deliver consistently exceptional service. As the saying goes, “consistency is what transforms average into excellence."
In the six months since Rob joined the company, he's made significant strides. These include; smarter use of technology and strengthened client development, to improved staff engagement, clearer career progression, and the rollout of a new training platform.
His mission is to build the best possible environment for our people, so they can truly excel.
The fact that over half the division are on track for their best-ever yearly result in 2025 suggests we're moving in the right direction.
Rob says, "𝘖𝘧 𝘤𝘰𝘶𝘳𝘴𝘦, 𝘵𝘩𝘦𝘳𝘦 𝘸𝘪𝘭𝘭 𝘣𝘦 𝘤𝘩𝘢𝘭𝘭𝘦𝘯𝘨𝘦𝘴 𝘢𝘩𝘦𝘢𝘥, 𝘣𝘶𝘵 𝘵𝘩𝘦 𝘰𝘱𝘵𝘪𝘮𝘪𝘴𝘮 𝘢𝘯𝘥 𝘢𝘱𝘱𝘦𝘵𝘪𝘵𝘦 𝘧𝘰𝘳 𝘨𝘳𝘰𝘸𝘵𝘩 𝘰𝘷𝘦𝘳 𝘵𝘩𝘦 𝘯𝘦𝘹𝘵 𝘧𝘦𝘸 𝘺𝘦𝘢𝘳𝘴 𝘪𝘴 𝘨𝘦𝘯𝘶𝘪𝘯𝘦𝘭𝘺 𝘦𝘹𝘤𝘪𝘵𝘪𝘯𝘨. 𝘐 𝘧𝘦𝘦𝘭 𝘱𝘳𝘪𝘷𝘪𝘭𝘦𝘨𝘦𝘥 𝘵𝘰 𝘸𝘰𝘳𝘬 𝘸𝘪𝘵𝘩 𝘴𝘶𝘤𝘩 𝘢 𝘵𝘢𝘭𝘦𝘯𝘵𝘦𝘥, 𝘩𝘢𝘳𝘥𝘸𝘰𝘳𝘬𝘪𝘯𝘨, 𝘢𝘯𝘥 𝘵𝘩𝘰𝘳𝘰𝘶𝘨𝘩𝘭𝘺 𝘭𝘪𝘬𝘦𝘢𝘣𝘭𝘦 𝘨𝘳𝘰𝘶𝘱 𝘰𝘧 𝘪𝘯𝘥𝘪𝘷𝘪𝘥𝘶𝘢𝘭𝘴. 𝘐𝘧 𝘵𝘩𝘦 𝘯𝘦𝘹𝘵 𝘧𝘦𝘸 𝘺𝘦𝘢𝘳𝘴 𝘢𝘳𝘦 𝘢𝘯𝘺𝘵𝘩𝘪𝘯𝘨 𝘭𝘪𝘬𝘦 𝘵𝘩𝘦 𝘭𝘢𝘴𝘵 𝘴𝘪𝘹 𝘮𝘰𝘯𝘵𝘩𝘴, 𝘪𝘵’𝘴 𝘨𝘰𝘪𝘯𝘨 𝘵𝘰 𝘣𝘦 𝘢𝘯 𝘢𝘣𝘴𝘰𝘭𝘶𝘵𝘦 𝘣𝘭𝘢𝘴𝘵."
We would like to say a big well done to Rob for leading the way, and to the whole White-Collar Division for excellent progress. We are excited to see what next year brings!
24-11-2025
v2.jpg)
.jpg)
.jpg)
 (1).jpg)
.jpg)
