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Helen Ruddy

Date Posted: 5-Dec-18


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Resident Liaison Officer

Fulham, London, UK


£14.00 - £15.00 per hour


One of our large clients in the Social housing sector is looking for a Resident LiaisonOfficer in the Fulham area to start ASAP. 

To manage the relationships between tenants / Clients / production teams and site management to achieve the project objectives.

? Develop strategies with the involvement of Clients / Resident’s Associations / residents, ensuring the projects objectives are met.

? Ensure records are maintained and monitored to ensure any complaints or claims are dealt with speedily and satisfactory. Produce reports to ensure that all tenant matters have been addressed until cleared.

? Experience and Knowledge of working on void refurbishment housing modernisations with a clear understanding of the public sector working environment.

? Ensuring our clients / residents satisfaction objectives are met. Looking to continually improve our customer satisfaction ratings.

? Managing the impact of the works on neighbouring residents, occupiers and users, at all times.

? Administrator provides everything from basic levels of admin support, data entry, copying, filing, making appointments, customer survey, dealing with phone calls etc. To more challenging tasks such as monitoring and interrogation of active works report and failure demand, maintaining other important records for all planned operations such as programmes and associated spreadsheets. Expected to be able to think for themselves and be able to look for solutions to problems on their own in the first instance. They should be familiar with IT software, such as Maximo, word, excel and outlook, with the ability to easily format documents to the required standards. The Administrator will also assist the administrative duties of the Supervisors and Sector Manager, as well as the Quantity Surveyor, but will be guided through most tasks.


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