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Sam Brown

Date Posted: 29-Jun-18

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Customer Care Manager

Rugby, UK

Site Manager

£40,000 - £45,000 per annum

Permanent

Customer Care Manager - Residential - £40,000 - £45,000 + Car - Rugby

 

Whether you are an experienced Customer Care Manager or an Assistant Site Manager looking to focis on Customer care, this could be the job for you. 

My client is a very well respected, award winning volume house builder who is looking for a Customer Care Manager to join their team in Rugby. 

About You

  • Previous experience as a Customer Care Manager or Assistant Site Manager within a volume house builder
  • Customer focused professional 
  • Strong communication skills

What will you be doing?

  • Working with customers to resolve issues and follow-up actions through to conclusion. Attending properties with the Maintenance Team to oversee the works and ensure customers are satisfied.
  • Plot inspections prior to legal completion
  • Attend NHBC Claim inspections and follow up remedial actions
  • Carry out inspections following ‘defect’ reports received
  • Issue job cards to the Maintenance Team and contractors. Inspect the quality of works and contra charge jobs that are the fault of the original contractor if necessary
  • Advise customers of the outcome following inspection

This is an outstanding opportunity for a customer focused professional to join a company offering an excellent package. Please send you CV to s.brown@oandb.co.uk to be considered for the role.

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