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Consultant

Kate Lancaster

Ref No: KL60720791

Date Posted: 15-Dec-20

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Customer Care Maintenance Operative - Southampton - Permanent

Southampton

Administration

£35,000 per annum

Permanent

Customer Care Maintenance Operative - Southampton  - £35K - Permanent Role 

My client are local House Builder who have a fantastic opportunity for a Customer Care Maintenance Operative. Reporting to the Customer Care Manager, to be the face of Customer Care within customers' homes, providing a high level of customer care to the customer, to be punctual for appointment's and to provide effective solutions to customer problems.

You will be expected to:

  • Take instruction from Customer Care Co-ordinators/Administrators, ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointment
  • Resolve defects in a speedy manner, to a high standard and to ensure all works completed are signed by the customer
  • Complete all required paperwork (timesheets) for submission to the Divisional offices, facilitating accurate record keeping
  • Carry out inspections of reported defects as and when required and issue a full report with photographs to the Customer Care Co-ordinator/Administrator
  • Complete mileage forms, SHE forms, invoices forms and submit on the last day of the month
  • Report any repetitive defects on active and non-active sites to the Customer Care Manager/Executive to discuss with the Commercial/Technical Director
What you'll need?

To be successful in the role you will need the following:

  • Comprehensive knowledge of construction and ability to problem-solve with defects, likely to come from a background in the trades e.g. Painting, Decorating, Carpentry and Joinery
  • Excellent interpersonal skills and ability to deal with customers in a friendly and professional manner, and exhibit high service standards to ensure customer expectations are met
  • Experience of working in customer properties

If you have any questions on this role please contact Kate Lancaster on K.lancaster@oandb.co.uk or call 07557097508

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