My client are local House Builder who have a fantastic opportunity for a Customer Care Maintenance Operative. Reporting to the Customer Care Manager, to be the face of Customer Care within customers' homes, providing a high level of customer care to the customer, to be punctual for appointment's and to provide effective solutions to customer problems.

You will be expected to:

Take instruction from Customer Care Co-ordinators/Administrators, ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointment
Resolve defects in a speedy manner, to a high standard and to ensure all works completed are signed by the customer
Complete all required paperwork (timesheets) for submission to the Divisional offices, facilitating accurate record keeping
Carry out inspections of reported defects as and when required and issue a full report with photographs to the Customer Care Co-ordinator/Administrator
Complete mileage forms, SHE forms, invoices forms and submit on the last day of the month
Report any repetitive defects on active and non-active sites to the Customer Care Manager/Executive to discuss with the Commercial/Technical Director

What you'll need?

To be successful in the role you will need the following:

Comprehensive knowledge of construction and ability to problem-solve with defects, likely to come from a background in the trades e.g. Painting, Decorating, Carpentry and Joinery
Excellent interpersonal skills and ability to deal with customers in a friendly and professional manner, and exhibit high service standards to ensure customer expectations are met
Experience of working in customer properties

If you have any questions on this role please contact Kate Lancaster on K.lancaster@oandb.co.uk or call 07557097508

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Customer Care Maintenance Operative - Southampton - Permanent

O’NEILL & BRENNAN

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