Customer Care Coordinator -  Temp to Perm   -  Eastleigh

My client are a Developer, based in Eastleigh. They have a fantastic opportunity for a Customer Service focused individual to join their small team in Customer Care. Salary is between £24k - £28k per annum. My client are looking for people who are enthusiastic and passionate about the Customer Journey and always pushing a 100% customer service level. 

Specifically, for this role, they require a Customer Care Coordinator to liaise with the Maintenance Operatives and Customers to rectify any problems with their new build house. You will be working on the 2 year defects programme for new builds, working to improve customer homes. This role is based 80% on the telephone and 20% administration. It will intail logging complaints and querries onto the internal systems and scheduling maintenance operatives diaries to complete the scheduled works. 

The ideal candidate will have the following:

- Strong communication skills

- Have experience with another Housebuilder

- Able to organise and prioritise work offiiciently

- Good customer service experience

- Good problem solving abilities

Skillset:

• Good communication and confidence in all levels of engagement
• Positive attitude
• Hardworking
• Methodical by nature
• Good organisational skills and handling of tasks
• Willing to work in a team and help in all areas

A competitive salary will be offered based on experience. This will range from anything between £24 - £28k. 

If you are interested in this role please call Charlotte Smith on 07788130882, alternatively please email c.smith@oandb.co.uk