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Consultant

Kate Lancaster

Ref No: KL60720370

Date Posted: 28-Aug-20

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Customer Care Coordinator - Bramley - Permanent

Bramley

Administration

£27,000 - £28,000 per annum

Permanent

Customer Service Coordinator - Perm - £27-£28k - Bramley

The Role

This role reports to the Head of Customer Care. 

Principle accountabilities of the Customer Care Coordinator role include:

  • Ensure all calls received into the department are managed appropriately and issues are logged.
  • Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.   
  • Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
  • Maintain the relevant Customer Care log/monitor.
  • Check invoices and forward for payment. 
  • Liaise with the Buying department to order materials as and when required.
  • Ensure defects are reported to sub-contractors on a regular basis.
  • Arrange completion of end of defect works for Housing Associations.
  • Liaise with Site Teams to ensure remedial works are completed within timescales.
  • Liaise with Sales Teams to ensure customer queries are answered.
  • Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.

Experience, Qualifications and Skills

Experience

  • Experience of working in Customer Service in a fast paced environment.
  • Experience of working within the construction or house building sector is desirable.

Qualifications and Training

  • GCSE Maths and English – Grade 4+ (or equivalent)

Skills and Aptitude

  • Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people
  • Ability to liaise with internal and external personnel
  • Good administration skills with the ability to coordinate numerous issues during the working day
  • Able to work to deadlines in a fast paced environment
  • Ability to work on own initiative
  • Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
  • Committed to diversity and inclusion

Construction industry experience would be beneficial. 

For more information contact Kate Lancaster on k.lancaster@oandb.co.uk or call 07557097508. 

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