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Consultant

Kate Lancaster

Date Posted: 7-Nov-18

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Customer Care Coordinator - Bournemouth -

Ringwood, UK

Administration

£21,000 - £25,000 per annum

Permanent

Customer Care Coordinator -  Perm   - Bournemourth   

My client are a National House Builder, based in Bournemouth. They have a fantastic opportunity for a Customer Service focused individual to join their small team in Customer Care. Salary is between . My client are looking for people who are enthusiastic and passionate about the Customer Journey and always pushing a 100% customer service level. 

Specifically, for this role, they require a Customer Care Coordinator to liaise with the Maintenance Operatives and Customers to rectify any problems with their new build housing. You will be working on the 2 year defects programme for new builds, working to improve customer homes. This role is based 80% on the telephone and 20% administration. It will intail logging complaints and querries onto the internal systems and scheduling maintenance operatives diaries to complete the scheduled works. 

The ideal candidate will have the following:

- Strong communication skills

- Have experience with another National House builder

- Able to organise and prioritise work offiiciently

- Good customer service experience

- Good problem solving abilities

Skillset:

  • Good communication and confidence in all levels of engagement
  • Positive attitude
  • Hardworking
  • Methodical by nature
  • Good organisational skills and handling of tasks
  • Willing to work in a team and help in all areas

A competitive salary will be  offered based on experience with working for National House Builders. This will range from anything between £25- £26k. 

If you are interested in this role please call Kate Lancaster on 07557097508, alternatively please email k.lancaster@oandb.co.uk

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