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Kate Lancaster

Date Posted: 24-Apr-18


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Customer Care Coordinator - Bournemouth - Permanent

Bournemouth, UK


£24,000 - £26,000 per annum


Industry: New Build Housing - Experience in this is preferable

The Company:

I am are currently searching for an experienced Customer Care Coordinator for our client a highly successful housing developer that has experienced steady growth and has established themselves as a leading name in the Residential market. Their projects are all based in the area, making this a great opportunity for an individual in the area looking for a local opportunity.

Role duties:

To support the Customer Service Manager in managing all customer related issues through to resolution, by managing the administration of the department to ensure it operates efficiently and effectively.

  • Ensure all calls received into the department are answered professionally and courteously, and issues logged appropriately.
  • Communicate with the Customer Service Manager to ensure all defects are dealt with by the appropriate personnel.
  • Maintain the relevant Customer Service log/monitor.
  • Provide administrative support for the Department, such as handling and responding to all customer correspondence, collate site/sales paperwork, filing etc.
  • Liaise with Buying Department - order materials as and when required.
  • Coordinate schedule of work for the maintenance team.
  • Carry out post-completion courtesy calls to customers.
  • Support the department to ensure any issues that arise post-exchange are effectively and efficiently dealt with.
  • Update weekly reports and distribute to relevant personnel.
  • Carry out other appropriate ad hoc duties as and when required.

To be successful in the role you will possess the following skills and attributes:

  • Educated to GCSE Standard (or equivalent) including English and Maths
  • Have excellent communication and problem solving skills
  • Good verbal and written and communication skills
  • Ability to multi-task
  • Good time management
  • Good level of computer literacy, including Microsoft Office
  • Excellent telephone manner
  • Good negotiation skills

Experience within new homes is desirable

If you are interested in thos role please call Kate Lancaster on 07557097508. 


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