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Jack Benson

Date Posted: 21-Mar-19


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Aftercare Manager

40 College Cres, London NW3 5LB, UK

Site Manager

£220 - £270 per day


Defects/ Aftercare Manager



One of London's most prestigious developers are looking for an Defect/ Aftercare Manager to work on their sites across London.

The job specification includes:

Defects Manager / Aftercare Manager

  • Working with the customer care team on snagging and desnagging of all residential units
  • Arranging access and management of the furniture pack installation and sign off
  • Weekly furniture’s installations sign offs
  • Defect management of all defects raised within the residential units for 12 months post legal completion
  • Reporting of snags, defects and associated tasks on internal Regal systems
  • Arranging access for letting agents to inspect residential units pre and post legal completion and authorising key releases
  • Creating trackers for Sales and cc to monitor the progress of the units post construction / pre completion.
  • Liaising with social housing landlord pre completion meetings, preparing for defect processes (monthly)
  • Collating trackers for external third parties to manage the defects throughout the DLP 
  • Streamlining handover of key processes with the site team and sales department
  • Receipting client snagging list and arranging for all items to be actioned, with the construction team
  • Arranging end of defects inspections and sign off after 12 months for all residential units
  • Working closely with QS teams to arrange contra charges to contractors who do not respond within time periods to address defects on site
  • Issuing defect notifications to contractors
  • Chasing contractors post completion to ensure snags are adhered to before occupation
  • Building and Maintaining relationships with contractors
  • Liaise with numerous contractors to obtain quotes in order to minimise department outgoings.
  • Managing records and defects for releasing retentions and representing aftercare as part of the final retention meeting.
  • Assisting day to day office duties when members of staff are absent

If you think you are suitable for this position please apply or send your CV to j.benson@oandb.co.uk


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