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Omar Arafat

Date Posted: 1-Feb-19


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Planner/ Coordinator (Facilities Management)

West Malling ME19, UK


£22,000 - £24,000 per annum


Seeking a Planner/ Coordinator for a leading Facilities Management firm, based in West Malling in Kent.

Reports To (Role):


The Role

The role of Planner monitors and administers the scheduling of works process to the Company Services Engineers. To provide an effective administrative service to the office and site teams, ensuring the smooth running of the strategic office and systems. To utilise the in house systems in place where possible. To understand, implement and adhere to the company SHEQ policy/strategy.        

Main Duties / Accountability

  • Carry out various administration tasks to a high standard as instructed by the company including but not limited to:
  • Scheduling appointments through Impact Response
  • Processing variations
  • Arranging follow on appointments
  • Invoice administration
  • Customer Satisfaction Surveys
  • Liaising with client counterparts
  • Assist with the adherence to the Company quality standards including:
  • Compliance with procedures and processes
  • Maintain and care for all company property
  • To wear appropriate clothing / uniform
  • Liaison with the client, consultants, contract administrator, head office etc
  • Material co-ordination
  • Ensure accurate / timely completion of any relevant documentation
  • Utilise IT to the full and ensure work is progressed effectively
  • Prioritise workload
  • Maintain confidentiality of private and confidential information
  • Ensure correct internal and external distribution of correspondence
  • To provide an efficient, courteous and professional approach to all telephone callers
  • Monitor internal system to ensure that issues are resolved in a timely manner by the relevant person
  • Ensure that  emails are dealt with appropriately
  • Ensure that controlled documents are recorded appropriately
  • To oversee/assist in the training of new starters as required
  • Any other reasonable management request




  • Previous Administrator experience
  • Outlook efficient
  •  Industry experience
  • Experience of Responsive Repairs contacts

Skills / Knowledge

  • Excellent organisational skills
  • Effectively manage time in order to meet deadlines
  • Ability to work on more than one project at a time
  • Ability to process information from more than one source
  • Professional attitude and approach to work
  • Ability to competently operate MS Word & Excel
  • Ability to work to tight deadlines
  • Good verbal and written communicator
  •  Knowledge of all MS Office packages

Education / Qualifications

  • GCSE English and Maths


  • Organised
  • Confident
  • Self-motivated
  • Enthusiastic
  • Flexible & adaptable
  • Ability to work both alone and as part of a team
  • Resilient

If you are a Planner with experience within the Facilities Management industry; please do not hesitate to submit an application or send your CV directly to o.arafat@oandb.co.uk


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