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Recruitment Consultant

Peter Fahy

Ref No: PF607210885

Date Posted: 31-Mar-21

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Multi-trader

Burgess Hill

Handyman

£18.00 - £19.00 per hour

Contract

My client ia a National House Builder looking for a Customer Care  Mobile Maintenance Operative to work on sites around Sussex and Kent. This is a temp role to start ASAP. 

Objective:

To carry out planned, remedial works within occupied properties with all customers in a clean, safe and  professional and friendly manner, offering a service within company guidelines, to ensure customer satisfaction and maintain the company reputation. 

To deliver the promises as identified in the Code of Conduct for Customer Care Operatives and to the standards identified in the Customer Care Policies and Procedures. 

Work will involve:

Painting and Decorating, mastic, minor carpentry works, patch plastering, alcatraves etc..

Responsibilities: 

  • To attend properties at the appointed time, providing feedback to the Customer Care Department on a daily basis
  • To attend to the issues on the work sheet provided in a timely manner and to ensure that works are signed for as satisfactory by the house owner or representative so the issues can be signed off and accepted
  • To provide a service in Customer’s homes with the utmost care to be polite, professional and clean and tidy at all times
  • Adhere to the ‘Maintenance Safety Manual’ to ensure your own safety and that of any 3rd party thus maintaining a safe environment and providing  the highest standards of Customer Service.
  • Ensure that all reported customer defects are dealt with in a cost-effective, timely and professional manner and monitor and manage the work through to completion to maintain good customer service.
  • Responsibility to ensure that the standards and procedures are maintained in accordance with the company policy.

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