Ref No: KL3092172
Date Posted: 4-Oct-19
£10.65 per hour
Customer Care Administrator - £10.65 ph - Basingstoke
My client are a National House Builder and are looking to hire a Customer Care Administrator for 1 months worth of work. You will be working in a medium sozed office within the Customer Care Department of a head office.
You will report into a Customer Care Manager.
This role includes:
Answer Phone Calls
Customer service administrators deal with customers directly by answering phone calls and emails. They need to think quickly and creatively in these interactions to provide a good brand image and great customer service.
Take Customer Orders
Customer service administrators receive orders via phone, email, or post, which they respond to and process accordingly. It’s important that orders are processed on time and to schedule so that customers know when they’ll receive their order.
Handle Inquiries and Complaints
If a customer has an issue with a product or their order, customer service administrators handle it in a professional and polite manner. Strong customer service skills are vital to this part of the role.
Adhere to Team Budgets and Goals
As part of a wider team, customer service administrators work towards goals and budgets set on a yearly, quarterly, or monthly basis while adhering to company policies. Often there are strategies and processes in place to try and meet these goals, which customer service administrators implement on a daily basis.
For more information please call Kate Lancaster on 07557097508.
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