The Customer Care Coordinator is responsible for the day to day management of the administration relating to all customer issues.  The successful candidate will take ownership of all ongoing customers’ issues and will be responsible to allocate resources including Customer Service Operatives and contractors to undertake remedial work in customers’ homes.  
 
Working closely with the Customer Support Manager, the Customer Care Co-ordinator will be responsible for the collation and management of information and data upwards for analysis dealing with escalations of customer issues, where appropriate. 

The ideal candidate will have:

• Ability to work independently, prioritise work and take initiative
• Ability to think ahead and forecast customer issues
• Face to face customer services experience
• Works well under pressure/in a fast-moving environment
• Housebuilding or related industry experience