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Consultant

Kate Lancaster

Ref No: KL3092238

Date Posted: 14-Nov-19

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Customer Care Administrator - Contract to start ASAP - Temp to perm

Basingstoke

Administration

£21,000 - £25,000 per annum

Contract

Customer Care Administrator - Basingtoke - Temp - perm to start ASAP  

The company specialise in new build quality homes in highly sought locations across the South West. Properties range from luxury detached homes in select environments, starter homes in up and coming regeneration areas, spacious family homes or chic appartments.

The Role

Reporting to the Customer Care Manager the Customer Care Administrator will be working in a busy Customer Care team providing an efficient and effective Customer Care to new build developments in the South West region. Key tasks will include liaising with customers, contractors, site and management teams whilst maintaining effective working relationships.

Duties will include: 

  • To deal efficiently and politely with customers following house purchase 
  • Arranging contractors trade recalls, and arranging in house maintenance operative's weekly diary and work load.  
  • To contact customers directly, either by email or telephone, to arrange for any remedial    works to be carried out 
  • To provide administration support to the Customer Care department and implement all actions in a timely and professional manner in line with company policies and procedures 
  • To prioritise a busy workload in a very busy customer focused environment 
  • To implement the weekly reports for our Contracts Director 
  • To carry out general office duties in the Customer Care department 
  • Order material for work to be carried out 
  • Report any continually occurring problems encountered to the Customer Care Manager to ensure these can be rectified and the source of the problem identified 
  • Effectively liaise with management, maintenance operative, sub-contractors and suppliers to ensure minimum response times to customer care issues 

If you are interested in this role then please call Kate Lancaster on 07557097508 or email k.lancaster@oandb.co.uk

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