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Consultant

Ema Druktenyte

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Location

Hammersmith

Salary

£35,000 per annum

Posted

19 days ago

Sector

Building services and facilities management

Type

Permanent

Ref. no

1656

O’Neill & Brennan are currently assisting a highly reputable, top-tier Developer in need of a Customer Service Coordinator for one of their sites.

The overview of the role is to provide an efficient and professional liaison between purchasers, agents, contractors, and all departments, and to be the first point of contact to customers relating to enquiries.

Main Duties

  • Actively promote and adhere to the business commitments
  • Provide administrative support to the Customer Service Executive and the Customer Service team
  • Raise site instructions, and process invoices ensuring records are kept updated and relevant documentation is included
  • Diary management for managers and other contractors
  • Liaise with onsite Concierge team when it comes to new critical tenants / customers
    Send update letters monthly for sites and look at ways to improve letters for customers on their journey
  • Liaise and assist the Estates team on defects
  • Contribute with ideas for weekly / monthly update videos that are sent out to customers
  • Core Competences
  • Managing relationships
  • Communication
  • Resilience
  • Organisation
  • Adaptability
  • Innovation
  • Quality Conscious
  • Integrity

For this role, you must have experience working for a Main Contractor / Developer within the role of a Customer Service Coordinator in the construction industry.

For more information, please apply or contact Ema Druktenyte at the O’Neill & Brennan London office.

Consultant

Ema Druktenyte

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